CANCELLATION POLICY:
A 24-hour notice is required for all private, semi-private or group classes. If you must cancel a scheduled class, please notify Balance Pilates or reschedule online at least 24 hours in advance or you will be held responsible for payment in full. If you have a standing appointment or membership status, inconsistent attendance could result in the loss of that time slot regardless of 24-hour notice.
GROUP CLASS: We reserve the right to cancel class 24 hours in advance if it doesn’t meet minimum registration. We also want to make sure that there is a space for you in class.
PACKAGE OF 10 SESSIONS: Packages are valid for 3 months from the purchased date. Any classes missed after this period will be lost. Classes can’t be transferred to other people.
MEMBERSHIP PROGRAM: Classes can be cancelled following our normal 24-hour notice as described above, however, a class rescheduled cannot be rescheduled again. Classes cannot be transferred to other people and there is no deduct for missed classes. Membership programs are split as follow:
a) Private or Semi-Private Class – Once a week: Under this category a missed class can be rescheduled within 30 days from the original class date, limited to 2 classes;
b) Private or Semi-private Class – Twice a Week: Under this category a missed class can be rescheduled within 30 days from the original class date, limited to 4 classes.
If you desire to cancel your membership and have not completed your minimum 3-month term, you will be required to pay the remaining balance on your contract. We require a 30-days’ notice prior to your next automated payment.
NOTE: Membership requires 3-month commitment
FREEZE POLICY (FOR MEMBERSHIP):
A 30 days’ notice is required. One (01) freeze per year allowed for a maximum of 60 days but with risk of the loss of your time slot. If 30 days’ notice is not given before the next billing date, the next payment will be processed, and cancellation will be effective in the following month. We do not offer refunds and instead will be given in the form of an account credit.